thomas the tank engine, bedding, toys, bob the builder, bedding, toys, disney princess, cars, finding nemo, winnie the pooh, spiderman, spongebob squarepants, dora the explorer, bedding, games, toys, birthday party supplies, toddler comforter sets, toys, dolls, wallpaper border, clothes, thomas the train pajamas, thomas train engines, twin comforters, bed sets, backpacks, lunch boxes, dinnerware plates, wooden railway toys, thomas the tank tomy train sets, backpacks, sleeping bags, track pieces, metal toys, train tables furniture, wooden train sets, vhs & dvd videos, and preschool toys for your children!

Home / Customer Service / About Us / Layaway

Thomas The Tank Engine, Bob The Builder, Dora The Explorer, Spider-Man, Disney Princess, Cars, Winnie the Pooh, Finding Nemo, Spongebob Sq Pants, and more!
We gladly accept phone orders!
To place your order call:
1(480)888-1715

Main Character Category Links
click on a link below to view products for a specific character

Thomas The Tank Engine Train Thomas The Tank Engine Dora The Explorer & Diego Dora Explorer & Diego Bob The Builder Bob The Builder Spider-Man
Spongebob Squarepants Spongebob Squarepants Take Along Nicelodeon toys Take-Along Nickelodeon Children's Books, Games, Puzzles Children Games/Puzzles Jay Jay Jet Plane
Disney Princess Disney Princess Disney Pixar Cars toys Disney Pixar Cars Disney Finding Nemo Disney Finding Nemo Disney Mickey Mouse Disney Mickey Mouse
Disney Winnie the Pooh Disney Winnie the Pooh Thomas The Tank Engine, Bob The Builder, Dora The Explorer, Spongebob Squarepants, Disney Princess, Cars, Nemo, Spiderman, Winnie the Pooh, Toys, Bedding, Games, Party Supplies & much more... Misc Preschool Toys Dolls & Accessories Dolls & Accessories Soy Scented Candles/Gifts
Customer Service
Spectacular Toys prides itself on its exceptional customer service.  Please contact us with any questions or comments and we will be happy to assist you. You may also review our standard policies listed below by clicking on any of the links listed below to help familiarize yourself with us.
click on a link below to familiarize yourself with our company policies
Shipping Methods & Policy

Layaway Policy

Payment Information

Return Policy

Privacy Policy

International Policy

Clearance/Closeout Policy

Special Order Policy

Availability Policy

Cancellation/Refusal Policy

Damaged/Incorrect/Defective Merchandise

Rc2/Learning Curve Warranty

Image Detail/Designs Listed Online
Site Security

Mailing Address:
21379 East Camina Plata
Queen Creek, Az. 85242
USA


Store Hours:
9:00 AM - 5:00 PM Az. Time (Monday - Friday)
Closed ( Saturday & Sunday)


Holiday Schedule:
Click Here to view our Holiday Schedule


Online Store Hours:
Our online store is open 24 hours a day,
7 days a week


Customer Service Number:
Tel:1(480)888-1715

Fax Line Number:
Fax:1(480)888-1712 - fax line only


General E-mail:
info@spectaculartoys.com

Customer Service Issues:
customerservice@spectaculartoys.com

Return Policy:
Please Read Carefully: Unopened merchandise may be returned within 30 days from your original purchase date for a refund of your actual purchase price only (actual purchase price does not include shipping or merchandise that is sold with shipping included). If merchandise is returned and shipping was included on that merchandise, the shipping cost will be deducted off your actual purchase price. A 10% restocking fee will apply on all merchandise being returned, NO exceptions. You MUST call us for a RA # before sending any merchandise back to us. Once you receive an RA # you must return (ship back) the merchandise within 4 days after receiving the RA# (postmark date must be dated no later than 4 days of receiving RA # or there will be an additional 15% fee charged to your return). The RA # MUST also be visibly written on the outside of the package being returned to us, and please include a copy of your original receipt with all merchandise being returned. We will refuse any box being returned to us without a RA #, sorry. Merchandise must be in original box, unopened and in resalable condition. Bedding items, Clothing, and socks may be returned if they are in their original unopened package, have original tags still attached, and are in unwashed, and unused condition.  We DO NOT accept merchandise back that has been opened, washed, or missing tags, or missing original box/packaging, or that have been played with. Hats, Candles, wall borders (if opened), appliqués (if opened), and clearance items may not be returned. All Sales Are Final on these items, NO exceptions. The buyer will be responsible for all shipping charges when returning merchandise back to us. Please securely pack the item and ship it back via UPS, US Mail Parcel Post, or by Priority Mail with insurance. *For your safety, please insure all merchandise being returned to us, and have a tracking number for the package(s).  We are not responsible for lost or damaged items if you do not insure your package when shipping back to us. To avoid returning merchandise to us, please contact us prior to ordering if you have questions or concerns on any of our products. Please note that All sales are final on clearance merchandise, these items may not be returned. All sales are final on International orders.

*Important: Before shipping any merchandise back to us, you must contact us for a Return Authorization Number (RA#), please call 1(480)888-1715. We will not accept any merchandise returned to us without a return authorization.*

SEND RETURNS TO:
Spectacular Toys
Attn: Returns Dept. RA# (your RA# will go here)
21379 East Camina Plata
Queen Creek, Az. 85242
USA
** Please include a copy of your receipt and a detailed note stating what you would like us to do: Issue a refund, store credit, or to exchange the item. If you exchange the item, your exchange will be subject to shipping costs when shipping the new order out to you.

Clearance/Retired/Closeout Item Policy:
All sales are final on merchandise that has been placed on clearance, closeout or retired status. In some cases some merchandise may have a defect, and this may be the reason it has been placed on clearance. If you have any questions regarding merchandise placed on clearance, closeout or on retired status you may contact us at 1(480)888-1715 during regular business hours for further assistance.

Special Order Item Policy:
All special order items must be paid for IN FULL in advance. If you place an order for a special order item, please be sure that this item is definitely what you want. We do not stock special order items, so you may not cancel, return, or exchange a special order item once the order has been placed, sorry. If the special order item was damaged during shipping, please contact us within 24 hours after receiving the package at 1(480)888-1715 for further assistance.

*Please note that special order drop ship items cannot be delivered outside of the 48 contiguous states, these items are much too large and heavy to ship, sorry.

Availability Policy:
If an item is not available we will notify you by E-Mail and/or by telephone as soon as possible to let you know when the item will become available.

Privacy Policy:
We value your privacy here at Spectacular Toys. Your personal information is for the use of our staff only, and from time to time we may notify you of special offers/sales from our company only that may be of interest to you. Spectacular Toys will never sell your personal information to anyone, so you can feel safe when doing business with us at all times.

Shipping Methods & Policy:
In most cases, we process and ship out orders by UPS ground services within 2 business days (business days are Monday thru Friday only) once we have received your payment and payment has cleared on your order. We will notify you if there is any delay in shipping out your order. Please note that the Spectacular Toys store is located on the West Coast, so once your order ships, if you are located on the:

West Coast, please allow 3 to 4 work days to receive your merchandise.
Mid-West, please allow 4 to 5 work days to receive your merchandise.
East Coast, please allow 5 to 6 work days to receive your merchandise.


Example of package transit time: East Coast orders that ship out on a Monday take 5 business days to arrive to its destination, so the package would be scheduled to arrive to its destination the following Monday (in some cases East Coast orders may take up to 6 business days to reach its destination).

For our U.S. customers, we use UPS to make the majority of our deliveries for us, and we ship out UPS packages 5 days a week (Monday thru Friday). UPS is very reliable, and you are able to track your package from our store to your home with UPS. You will receive a tracking number via email once your package has shipped. If you do not receive a tracking number via email within 3 work days of placing your order, you may contact us at 1(480)888-1715 to request a tracking number. We ask is that you please supply us with a physical address to ship to when making your purchase, UPS will only ship to physical addresses.
If you do not supply us with a physical address, your item will go out by Postal Mail Service and this will require an additional ship charge. Alaska, Hawaii, Puerto Rico, APO/FPO, Po Boxes,
or any area outside the 48 contiguous states will also ship out by the Postal Mail Service (in some cases your order may ship by UPS), and your order will require additional shipping/handling cost, and we will notify you with your new revised shipping cost and total if this occurs. You MUST phone or email us with confirmation that you agree to the ship charges before we ship out your merchandise. We will not ship out your order until we receive confirmation from you so that we know you are aware of the additional charges. Orders shipped through the Post Office will ship out on Tuesdays after payment is received and payment has cleared. If you request to have your package shipped out by the Post Office the same day that you placed the order, you will be required to pay an additional $5.00 fee in an addition to your regular Post Office Mail Service shipping charges (only for payments that have cleared).

Please note: UPS charges a $5.00 fee for ground packages that need an address correction (if package was sent out overnight, 2nd, or 3rd day, fee will be higher). Please be sure that all your address information is correct before completing your order. If your address needs to be corrected, you will be charged a $5.00 fee or higher (depending on shipping method), NO exceptions.

Please note that special order drop ship items cannot be delivered outside of the 48 contiguous states, APO/FPO or to P.O. Boxes, these items are much too large and heavy to ship, sorry. 

We offer very low shipping rates.  If you are within the 48 contiguous states with a physical address, the shipping rates are as follows:

$.01 - $24.99...........$7.95
$25.00 - $34.99.......$8.95
$35.00 - $44.99.......$9.95
$45.00 and up........$10.95

If you would like special shipping such as Overnight, 2nd or 3rd Day shipping please call us at 1(480)888-1715 or email us at shippingquotes@spectaculartoys.com so that we can calculate the correct shipping cost for your order.

     *Merchandise will not be sent out until paid for in full, in advance*

*Please note that from December 12th thru January 5th we do not ship to any state outside the 48 contiguous states, Po Boxes, APO/FPO, or Internationally , sorry. 

International Shipping & Payment Policy:
International Customer (this includes Canada), please read carefully before placing an order with us....
We are currently shipping Internationally. *All International countries must pay with a Money Order / Cashiers Check or Wire Transfer in U.S. funds only. Please note that we hold all orders for up to 14 work days for money order/cashiers check payments to clear, no exceptions. Y
ou must pay for your order before any merchandise is shipped out to you. No shipments will be sent out without you paying the complete total and postage amount due. If you send a domestic wire transfer, we charge a $15.00 fee (for each wire transfer sent to us) which will be added to your order total. If your bank charges you a wire fee to send our company a wire transfer, DO NOT deduct that amount from the order total, we are not responsible for those fees. You must wire us the exact amount that we have requested on your order total (this includes payment for the items, handling, freight and fee we charge for a wire transfer). If you do not send the correct amount, we will not ship out your order until we receive the full amount. If we have to refund your monies back through a wire transfer, we will charge a $35.00 return fee. If you place an order to be delivered to an International Country, your shipping/handling cost will be based on the weight and size of your package, and your order will ship out by Postal Service (in some cases we will use UPS to ship your package). The additional shipping amounts will not be reflected on your original order when placed online (postage rates shown online are for U.S. physical addresses only). Please note that we do not make phone calls outside the U.S., so be sure to list a valid email address, as we will email you with your new revised total with the additional shipping/handling amount applied once you have com
pleted your order online. Please DO NOT list your credit card information into our shopping cart, we will not process international credit cards (we accept U.S. credit cards only). Please note that you may be required to pay duty, taxes, and customs fees upon delivery of your package to you. We have no control over this, we do not know what this amount will be, and it's the buyers responsibility for those fees. Please note that ALL SALES are final with international customers. If you do not notify us that you are mailing your payment, and an item goes out of stock before your payment is received, we will offer you another item at equal or greater value, otherwise we will issue a store credit for a future purchase. Orders shipped through the Post Office will ship out on Tuesdays after payment is received and payment has cleared (we hold orders for 14 work days for payment to clear). Any Special order drop ship items cannot be delivered outside of the 48 contiguous states, APO/FPO or to P.O. Boxes, these items are much too large and heavy to ship, sorry.  International customers who have read and agree to our policy, and would like to place an order, you must complete an order online and send it to us by clicking the "pay by mail" button. We will send an email within 24 hours with the revised shipping going to the country requested. Once you receive the revised order from us, you may request wire transfer information, or please mail a copy of your order along with your Money Order payment (U.S. funds only) to:

Spectacular Toys
Attn: Order Dept.
21379 East Camina Plata
Queen Creek, AZ 85242
USA


If you have any questions regarding shipping charges before you place an order, you may contact us at 1(480)888-1715 or email us at shippingquotes@spectaculartoys.com .

*Some merchandise is not allowed to be shipped Internationally due to licensing issues. If you have placed one of these items on your order, we will remove this item and notify you.

*Please note that from December 12th thru January 5th we do not ship to any state outside the 48 contiguous states, Po Boxes, APO/FPO, or Internationally , sorry. 

Cancellations & Refusals on Orders:
If you cancel your order and your order has been processed, there will be a 10% cancellation fee.  If your order has shipped and you refuse your package upon delivery, you will be charged the freight costs incurred from the product(s) being shipped to you and the freight costs incurred from the product(s) being shipped back to us, and there will be a 10% restocking fee applied.

Damaged/Defective/Incorrect Merchandise:
We are here to make your shopping experience as smooth as possible. However, in the highly unlikely situation you receive your package and merchandise is damaged, defective, or you have received the incorrect merchandise, please DO NOT send merchandise back to us without contacting us and speaking with one of our staff members first. You must contact us within 48 hours after receiving the package at 1(480)888-1715, and we resolve the issue according to the situation. We will not be responsible for any reports made to us after the specified time frame. The Spectacular Toys store has no control over (nor are we responsible for) defective merchandise caused by the manufacturer as we are the Retailer, so please do not mail the defective merchandise back to our store. In most cases the manufacturer will pick this item up from your location, and the manufacturer will replace this item for you (if it's determined to be a manufacturer defect). When contacting us about your product you received please have your sales order number available along with the date you placed the order so that we can assist you in a timely matter.
*Important: We will not accept and we will refuse any merchandise returned to us without a return authorization number.*

Site Security:
Security and confidentiality is our top priority here at Spectacular Toys! The security of your information, transactions, and money is the core of our business! When you use your credit card to place an order with us, your confidential information is encrypted using Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or login to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers. This makes ordering with Spectacular Toys secure so you can feel safe when placing an order with us. If you have any questions or concerns you may contact us at customerservice@spectaculartoys.com or you may call us at 1(480)888-1715 and we will be happy to assist you. *Remember, we also accept phone orders, Money Orders, and Personal Checks (U.S. residents only) too!

RC2 Brands/Learning Curve Warranty:
All Learning Curve products are unconditionally guaranteed for life! If for any reason one of your Learning Curve products needs repair, they will fix it in their workshop, replace it, or substitute a toy of equal or greater value. You can contact them at 1(800)704-8697, or click here to visit the Learning Curve website, or you may email us with any information or questions you might need.

Product Image Detail & Designs Online:
Occasionally manufacturers may make a cosmetic or design change without prior notification, so product detail on an item you receive may vary slightly from that pictured on our site. Prior to ordering if you have any questions or concerns regarding any of our products we sell,  please contact us at 1(480)888-1715 and we will be happy to assist you.

Spectacular Toys 2008 Holiday Schedule:
Our Customer Service and Shipping Department Holiday Schedule is as follows:
Memorial Day - Closed
Independence Day (4th of July) - Closed
Labor Day - Closed
Columbus Day - Closed
Thanksgiving Day (and the 3 days following: Friday, Saturday & Sunday) - Closed
Wednesday December 24th - we are open from 9am to 1pm Arizona Time
Christmas Day (December 25th)  - Closed
Friday December 26th - Closed
New Years Eve (December 31st) - we are open from 9am to 1pm Arizona Time
New Years Day (January 1st) - Closed
Friday January 2nd - Closed

Please note that when our customer service and shipping department are closed, and you would like to place an order, you may place an order through our online store 24 hours a day, 7 days a week.  You may also fax your order to us at 1(480)888-1712. 

*Please note that from December 12th thru January 5th we do not ship to any state outside the 48 contiguous states, Po Boxes, APO/FPO, or Internationally , sorry. 

thomas the tank engine, dora the explorer, spongebob squarepants, bob the builder, madeline and more...
Thomas The Tank Engine, Bob The Builder, Dora The Explorer, Spongebob Squarepants, Disney Princess, Cars, Nemo, Spiderman, Winnie the Pooh, Toys, Bedding, Games, Party Supplies & much more...
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