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| Customer
Service Spectacular Toys prides itself on its exceptional customer service. Please contact us with any questions or comments and we will be happy to assist you. You may also review our standard policies listed below by clicking on any of the links listed below to help familiarize yourself with our company. |
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| click on a link below to familiarize yourself with our company policies |
| Shipping
Policy for U.S.A. Customers Flat Rate Shipping Offer Tracking a Package by UPS Layaway Policy Payment Information Minimum Order Policy International & Canada Policy (for NON-U.S. residents) Return Policy Privacy Policy Clearance/Closeout Policy Special Order/Drop Ship Policy Availability Policy Cancellation/Refusal Policy Damaged/Defective/Incorrect Item Rc2/Learning Curve Warranty Image Detail/Designs Listed Online Site Security  |
Mailing
Address: |
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| Shipping
Methods & Policies for our U.S. Customers: In most cases, we process and ship out orders within 1 to 2 business days (business days are Monday thru Friday only) once we have received your payment and payment has cleared on your order. We will notify you if there is any delay in shipping out your order. We do have a special shipping schedule during the Christmas Holiday season. This information will be listed at the bottom of our home page during the holiday season time for your convenience. Please note that the Spectacular Toys store is located on the West Coast, so once your order ships, if you are located on the: West Coast, please allow 3 to 4 work days to receive your merchandise. Mid-West, please allow 4 to 5 work days to receive your merchandise. East Coast, please allow 5 to 6 work days to receive your merchandise.  Click
this UPS Map to view a larger scale image of the UPS Map for
estimated transit times from the Spectacular Toys Store.Example of package transit time: East Coast orders that ship out on a Monday take 5 business days to arrive to its destination, so the package would be scheduled to arrive to its destination the following Monday (in some cases East Coast orders may take up to 6 business days to reach its destination). For our U.S. customers, we use UPS to make the majority of our deliveries for us. UPS is very reliable, and you are able to track your package from our store to your home with the UPS tracking system. We ask is that you please supply us with a physical address to ship to when making your purchase, UPS will ship to physical addresses only. You will receive a UPS tracking number via email once your package has shipped.  Click
on the brown truck if
you already have your UPS tracking number, and would like to track
your package. If you need your UPS tracking number, or if you did
not receive a tracking number via email within 3 business days of
placing your order, you may contact us at 1(480)888-1715 to request
your UPS tracking number.If you do not supply us with a physical address, your item will go out by Postal Mail Service and this will require an additional shipping and handling charge, including a signature charge to sign for your package. Alaska, Hawaii, Puerto Rico, APO/FPO, Po Boxes, or any area outside the 48 contiguous states will also ship out by the Postal Mail Service (in some cases your order may ship by UPS), and your order will also require an additional shipping & handling charge. We will notify you by email with your new revised shipping cost and total if this occurs. You MUST phone or email us with confirmation that you acknowledge the ship charges before we ship out your merchandise. We will not ship out your order until we receive confirmation from you so that we know you are aware of the additional charges. Orders shipped through the Post Office will ship out on Wednesday after payment is received and payment has cleared. If you request to have your package shipped out by the Post Office the same day that you placed the order, you will be required to pay an additional $5.00 fee in an addition to your regular Post Office shipping/handling charges (this option is for payments that have cleared only). Please note: UPS charges a minimum of $10.00 for an intercept package and a minimum $8.00 fee for packages that need an address correction (if package was sent out overnight, 2nd, or 3rd day, fee will be higher). Please be sure that all your address information is correct before completing your order. If your address needs to be corrected, you will be charged a $8.00 fee or higher (depending on shipping method), NO exceptions. Please note that special ordered drop ship items (merchandise that requires additional freight) cannot be delivered outside of the 48 contiguous states, APO/FPO or to P.O. Boxes, these items are much too large and heavy to ship, sorry. We offer everyday low prices, and we offer very low shipping rates. Don't be fooled by companies who state they offer free shipping. Those companies just increase the prices on their products to reflect the free shipping, making you think you are getting free shipping when you're really not. We don't do that here. We offer everyday low prices as well as low shipping rates. If you are within the 48 contiguous states with a physical address, our shipping rates are as follows: |
| $.01 - $27.99...........$8.95 $28.00 - $39.99.......$9.95 $40.00 - $58.99.....$10.95 $59.00 and up.........$7.95* |
| *For
a Limited Time 'Flat Rate Shipping' Offer:
- We are offering
a flat rate shipping of $7.95 on an order that is over
$59.00 (before freight charges). This offer is good for a package
shipped to a physical address only, and within the 48
contiguous states only. On an order that is below the $59.00, the
shipping rates are listed above (scroll slightly upward to view). The flat rate shipping offer excludes expedited/special shipping,
oversized items (items that require additional freight), excludes
all orders that are shipped outside the 48 contiguous states (including
P.O. Boxes), Alaska, Puerto Rico, US Territories, Hawaii, APO/FPO
Military addresses, and all International countries. If your
destination is outside the 48 contiguous states, and you do not
qualify for the flat rate shipping offer, we will email you with
your additional shipping cost once your order has been placed. Once
you receive an email from us with the additional freight charge
going to your location, you must reply to our email and either agree
to the freight charges or request that your order be cancelled if
you do not agree to the freight charges. We will not process your
order until you agree to the additional freight charge going to your
location. If you return an item and you received a flat rate shipping offer, please review our return
policy regarding the return on an item(s) that received the
the flat rate shipping offer. **If you have any questions regarding shipping charges before you place an order, you may contact us at 1(480)888-1715 or email us at shippingquotes@spectaculartoys.com . If you would like special shipping such as Overnight, 2nd or 3rd Day shipping please call us at 1(480)888-1715 or email us at shippingquotes@spectaculartoys.com so that we can calculate the correct shipping cost for your order. *Merchandise will not be shipped out until it's paid for in full, in advance* |
| International &
Canada Shipping & Payment Policy: All International Countries including Canada (Non-U.S. residents), please read carefully before placing an order with us.......We currently ship to International countries and Canada. *All International countries and Canada residents must pay with a Money Order / Cashiers Check or Wire Transfer in U.S. funds only. Please note that we hold all orders for up to 14 work days for money order/cashiers check payments to clear, no exceptions. You must pay for your order before any merchandise is shipped out to you. No shipments will be sent out without you paying the complete total and postage amount due. If you send a domestic wire transfer, we charge a $15.00 fee (for each wire transfer sent to us) which will be added to your order total. If your bank charges you a wire fee to send our company a wire transfer, DO NOT deduct that amount from the order total, we are not responsible for those fees. You must wire us the exact amount that we have requested on your order total (this includes payment for the items, handling, freight and fee we charge for a wire transfer). If you do not send the correct amount, we will not ship out your order until we receive the full amount. If we have to refund your monies back through a wire transfer, we will charge a $35.00 return fee. If you place an order to be delivered to an International Country or Canada, your shipping/handling cost will be based on the weight and size of your package, and your order will ship out by Postal Service (in some cases we will use UPS to ship your package). The additional shipping amounts will not be reflected on your original order when placed online (postage rates shown on the online shopping cart are for U.S.A. physical addresses within the 48 contiguous states only). Please note that we do not make phone calls outside the U.S., so be sure to list a valid email address, as we will email you with your new revised total with the additional shipping/handling amount applied once you have completed your order online. Please DO NOT list your credit card information into our shopping cart, we will not process international credit cards (we accept U.S. credit cards only). Please note that you may be required to pay duty, taxes, and customs fees upon delivery of your package to you. We have no control over this, we do not know what this amount will be, and it's the buyers responsibility for those fees. Please note that ALL SALES are final with international and Canada customers. If you do not notify us that you are mailing your payment, and an item goes out of stock before your payment is received, we will offer you another item at equal or greater value, otherwise we will issue a store credit for a future purchase. Orders shipped through the Post Office will ship out after payment is received and payment has cleared (we hold orders for 14 work days for payment to clear). Any Special order drop ship items cannot be delivered outside of the 48 contiguous states, APO/FPO or to P.O. Boxes, these items are much too large and heavy to ship, sorry. International customers and Canada who have read and agree to our policy, and would like to place an order, you must complete an order online and send it to us by clicking the "pay by mail" button on the payments page of our shopping cart. We will send an email within 24 hours with the revised shipping going to the country requested. Once you receive the revised order from us, you may request wire transfer information (there is an additional fee of $15.00 to send a wire transfer), or please mail a copy of your order along with your Money Order payment (U.S. funds only) to: Spectacular Toys Attn: Order Dept. 21379 East Camina Plata Queen Creek, AZ 85142 USA If you have any questions regarding shipping charges before you place an order, you may contact us at 1(480)888-1715 or email us at shippingquotes@spectaculartoys.com . *Some merchandise is not allowed to be shipped to International countries or Canada due to licensing issues. If you have placed one of these items on your order, we will remove this item and notify you. |
| Minimum
Order Policy: Due to the high cost of shipping and shipping supplies, there is a minimum order of $10.00 (before freight charges). If you place an order that is below the minimum dollar amount, we have the right to cancel the order. We will notify you if we need to cancel the order. We reserve the right to cancel or refuse any order at anytime. Cancellations & Refusals on Orders: If you cancel your order and your order has been processed, there will be a 15% cancellation fee. If your order has shipped and you refuse your package upon delivery, you will be charged the freight costs incurred from the product(s) being shipped to you and the freight costs incurred from the product(s) being shipped back to us, and there will be a 15% restocking fee applied. |
| Damaged/Defective/Incorrect
Merchandise: We are here to make your shopping experience as smooth as possible. However, in the highly unlikely situation you receive your package and merchandise is damaged, defective, or you have received incorrect merchandise, please DO NOT send the merchandise back to us without contacting us and speaking with one of our staff members first. You must contact us within 48 hours after receiving the package at 1(480)888-1715, and we resolve the issue according to the situation. We will not be responsible for any reports made to us after the specified time frame. The Spectacular Toys store has no control over (nor are we responsible) for defective or damaged merchandise caused by the manufacturer or by the delivery service company (we are the Retailer only), so please do not mail the defective or damaged merchandise back to our store. In most cases on defective merchandise, the manufacturer will pick this item up from your location and the manufacturer will replace this item for you (if it's determined to be a manufacturer defect). If the item was damaged during transit, the delivery service company (company that made the delivery) will make arrangements to pick the damaged item up from your location. Once the damaged item has been inspected and approved by the delivery service company, we will issue you a refund on the damaged item. When contacting us about a product you received please have your sales order number available, along with the date you placed the order so that we can assist you in a timely matter. *Important: We will not accept, and we will refuse any merchandise returned to us without a return authorization number.* |
|
Availability
Policy: Privacy
Policy: |
| Return
Policy: Please Read Carefully: Unopened merchandise may be returned within 30 days from your original purchase date for a refund of your actual purchase price only (actual purchase price does not include shipping or merchandise that is sold with shipping included). If merchandise is returned and shipping was included on that merchandise, the shipping cost will be deducted off your actual purchase price. If your original purchase qualified for a flat rate shipping offer, and you return an item(s) that drops you below the flat rate shipping offer, you will be responsible for the original shipping cost we incurred to ship the merchandise to you on your order that received flat rate shipping. A 15% restocking fee will apply on all merchandise being returned, NO exceptions. You MUST call us for a RA # before sending any merchandise back to us. Once you receive an RA # you must return (ship back) the merchandise within 4 days after receiving the RA# (postmark date must be dated no later than 4 days of receiving RA # or there will be an additional 10% fee charged to your return). The RA # MUST also be visibly written on the outside of the package being returned to us, and please include a copy of your original receipt/invoice with all merchandise being returned. We will refuse any box being returned to us without a RA #, sorry. Any merchandise being returned to us must be in the products original box and/or package, unopened, have original tags still attached, and in resalable condition. Clothing may be returned if they are in their original unopened package, have original tags still attached, and are in unwashed/unused condition. We DO NOT accept merchandise back that has been opened, washed, or missing tags, or missing original box/packaging, or that have been played with. Hats, socks, lotions, candles, appliqués, special order items, drop ship items, and clearance/closeout/retired items may not be returned, All Sales Are Final on these items(NO exceptions). The buyer will be responsible for all shipping charges when returning merchandise back to us. Please securely pack the item and ship it back via UPS, US Mail Parcel Post, or by Priority Mail. *For your safety, please insure all merchandise being returned to us, and have a tracking number for the package(s). We are not responsible for lost or damaged items if you do not insure your package when shipping back to us. To avoid returning merchandise to us, please contact us prior to ordering if you have questions or concerns on any of our products. Please note that All sales are final on hats, socks, appliqués, drop ship items, special order items, lotions, candles and clearance/closeout/retired merchandise, these items may not be returned. All sales are final on International orders. *Important: Before shipping any merchandise back to us, you must contact us for a Return Authorization Number (RA#), please call 1(480)888-1715. We will not accept any merchandise returned to us without a return authorization.* SEND
RETURNS TO: |
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Clearance/Retired/Closeout
Item Policy: Special
Order Item/Drop Ship Policy: *Please note that special order drop ship items cannot be delivered outside of the 48 contiguous states, these items are much too large and heavy to ship, sorry. |
| RC2
Brands/Learning Curve Warranty: All Learning Curve products have a limited warranty. If for any reason one of your Learning Curve products is defective, please contact them at 1(800)704-8697. You may also click here to visit the Learning Curve website for more information on their product warranty. We are always here to help, so if you have any questions or need information regarding your product, you may contact us at 1(480)888-1715. Product Image Detail & Designs Online: Occasionally manufacturers may make a cosmetic or design change without prior notification, so product detail on an item you receive may vary slightly from that pictured on our site. Prior to ordering if you have any questions or concerns regarding any of our products we sell, please contact us at 1(480)888-1715 and we will be happy to assist you. |
| Site
Security:Security
and confidentiality is our top priority here at Spectacular Toys!
The security of your information, transactions, and money is the
core of our business! When you use your credit card to place an
order with us, your confidential information is encrypted
using Secure Sockets Layer protocol (SSL) with an encryption
key length at a minimum of 128-bits (the highest level commercially
available). Before you even register or login to our site, our
server checks that you're using an approved browser - one that uses
SSL 3.0 or higher. Once your information reaches us, it resides on a
server that is heavily guarded both physically and electronically.
Our servers sit behind an electronic firewall and are not directly
connected to the Internet, so your private information is available
only to authorized computers. This makes ordering with Spectacular
Toys secure so you can feel safe when placing an order
with us. If you have any questions or
concerns, you may contact us at customerservice@spectaculartoys.com
or you may call us at 1(480)888-1715 and we will be happy to assist
you. *Remember, we also accept phone orders, Money Orders, Wire
Transfers and Personal Checks (U.S. residents only) too! |
| Spectacular
Toys 2010 Holiday Schedule: Our Customer Service and Shipping Department Holiday Schedule is as follows: Memorial Day (May 31st) - Closed Independence Day (4th of July) - Closed Labor Day (September 6th) - Closed Columbus Day (October 11th) - Closed Thanksgiving Day (and the 3 days following: Friday, Saturday & Sunday) - Closed Christmas Eve (December 24th) - we are open from 9am to 1pm Arizona Time Christmas Day (December 25th) - Closed New Years Eve (December 31st) - we are open from 9am to 1pm Arizona Time New Years Day (January 1st) - Closed Please note that when our customer service and shipping department are closed, and you would like to place an order, you may place an order through our online store 24 hours a day, 7 days a week. You may also fax your order to us at 1(480)888-1715 - fax line for orders only. |
 Home / Customer Service / About Us / Layaway / Links We are not responsible for any misprints or pricing errors. We will contact you if this occurs. Please contact Spectacular Toys with questions or comments. © Copyright 1998-Present Spectacular Toys. All rights reserved worldwide. All images and content listed here on the Spectacular Toys website are the property of the Spectacular Toys website. Use of any images or any other content from this website is not allowed. Do not copy images, do not copy any content, and do not hot link directly to the Spectacular Toys website, you do not have permission. |