|
 |
|
|
|
|
|
|
Main
Character Category Links
click on a link
below to view products for a specific character |
|
|
|
|
|
Customer
Service
Spectacular
Toys prides itself on its exceptional customer service. Please contact
us
with any questions or comments and we will be happy to assist you.
You may also review our standard policies listed below by clicking
on any of the links listed below to help familiarize yourself with
our company. |
|
|
|
|
|
| click
on a link below to familiarize yourself with our company policies |
|
|
|
|
|
|
|
|
Shipping
Methods & Policies for our U.S. Customers:
In
most cases, we process and ship out orders within 1 to 2 business
days (business days are Monday thru Friday only) once we have
received your payment and payment has cleared on your order. We will
notify you if there is any delay in shipping out your order. We do
have a special shipping schedule during the Christmas Holiday
season. This information will be listed at the bottom of our home
page during the holiday season time for your convenience. Please
note that the Spectacular Toys store is located on the West Coast,
so once your order ships, if you are located on the:
West Coast, please allow 3 to 4 work days to
receive your merchandise.
Mid-West, please allow 4 to 5 work days to receive your merchandise.
East Coast, please allow 5 to 6 work days to receive your
merchandise.
Click
this UPS Map to view a larger scale image of the UPS Map for
estimated transit times from the Spectacular Toys Store.
Example of package transit time: East Coast orders that ship
out on a Monday take 5 business days to arrive to its destination,
so the package would be scheduled to arrive to its destination the
following Monday (in some cases East Coast orders may take up to 6
business days to reach its destination).
For our U.S. customers, we use UPS to make the majority of our
deliveries for us. UPS is very reliable, and you are able to track
your package from our store to your home with the UPS tracking
system. We ask is that you please supply us with a physical
address to ship to when making your purchase, UPS will ship to
physical addresses only. You will receive a UPS tracking number via
email once your package has shipped.
Click
on the brown truck if
you already have your UPS tracking number, and would like to track
your package. If you need your UPS tracking number, or if you did
not receive a tracking number via email within 3 business days of
placing your order, you may contact us at 1(480)888-1715 to request
your UPS tracking number.
If you do not supply us with a physical address, your item will go
out by Postal Mail Service and this will require an additional
shipping and handling charge, including a signature charge to sign
for your package. Alaska, Hawaii, Puerto Rico, APO/FPO, Po Boxes, or
any area outside the 48 contiguous states will
also ship out by the Postal Mail Service (in some cases your order
may ship by UPS), and your order will also require an additional
shipping & handling charge. We will notify you by email with
your new revised shipping cost and total if this occurs. You
MUST phone or email us with confirmation that you acknowledge the
ship charges before we ship out your merchandise. We will not ship
out your order until we receive confirmation from you so that we
know you are aware of the additional charges. Orders
shipped through the Post Office will ship out on Wednesday after
payment is received and payment has cleared. If
you request to have your package shipped out by the Post Office the
same day that you placed the order, you will be required to pay an
additional $5.00 fee in an addition to your regular Post Office
shipping/handling charges (this option is for payments that have
cleared only).
Please
note: UPS charges a minimum of $10.00 for an intercept package and a
minimum $8.00 fee for packages that need an address correction (if
package was sent out overnight, 2nd, or 3rd day, fee will be
higher). Please be sure that all your address information is correct
before completing your order. If your address needs to be corrected,
you will be charged a $8.00 fee or higher (depending on shipping
method), NO exceptions.
Please
note that special ordered drop ship items (merchandise that requires
additional freight) cannot be delivered outside of the 48 contiguous
states, APO/FPO or to P.O. Boxes, these items are much too large and
heavy to ship, sorry.
We offer everyday low prices, and we offer very low shipping rates.
Don't be fooled by companies who state they offer free shipping.
Those companies just increase the prices on their products to
reflect the free shipping, making you think you are getting free
shipping when you're really not. We don't do that here. We offer
everyday low prices as well as low shipping rates. If you are within
the 48 contiguous states with a physical address, our shipping rates
are as follows: |
|
$.01 - $27.99...........$8.95
$28.00 - $39.99.......$9.95
$40.00 - $58.99.....$10.95
$59.00 and up.........$7.95*
|
|
*For
a Limited Time 'Flat Rate Shipping' Offer:
- We are offering
a flat rate shipping of $7.95 on an order that is over
$59.00 (before freight charges). This offer is good for a package
shipped to a physical address only, and within the 48
contiguous states only. On an order that is below the $59.00, the
shipping rates are listed above (scroll slightly upward to view). The flat rate shipping offer excludes expedited/special shipping,
oversized items (items that require additional freight), excludes
all orders that are shipped outside the 48 contiguous states (including
P.O. Boxes), Alaska, Puerto Rico, US Territories, Hawaii, APO/FPO
Military addresses, and all International countries. If your
destination is outside the 48 contiguous states, and you do not
qualify for the flat rate shipping offer, we will email you with
your additional shipping cost once your order has been placed. Once
you receive an email from us with the additional freight charge
going to your location, you must reply to our email and either agree
to the freight charges or request that your order be cancelled if
you do not agree to the freight charges. We will not process your
order until you agree to the additional freight charge going to your
location. If you return an item and you received a flat rate shipping offer, please review our return
policy regarding the return on an item(s) that received the
the flat rate shipping offer.
**If you have any questions regarding shipping charges before you
place an order, you may contact us at 1(480)888-1715 or email us at
shippingquotes@spectaculartoys.com
.
If you would like special shipping such as Overnight, 2nd or 3rd Day
shipping please call us at 1(480)888-1715 or email us at shippingquotes@spectaculartoys.com
so
that we can calculate the correct shipping cost for your order.
*Merchandise
will not be shipped out until it's paid for in full, in advance* |
|
|

|
International &
Canada Shipping & Payment Policy:
All
International Countries including Canada (Non-U.S. residents),
please read carefully before placing an order with
us.......We currently ship to International countries and
Canada. *All International countries and Canada residents must pay
with a Money Order / Cashiers Check or Wire Transfer in U.S. funds
only. Please note that we hold all orders for up to 14 work days for
money order/cashiers check payments to clear, no exceptions. You
must pay for your order before any merchandise is shipped out to
you. No shipments will be sent out without you paying the complete
total and postage amount due. If
you send a domestic wire transfer, we charge a $15.00 fee (for each
wire transfer sent to us) which will be added to your order total.
If your bank charges you a wire fee to send our company a wire
transfer, DO NOT deduct that amount from the order total, we are not
responsible for those fees. You must wire us the exact amount
that we have requested on your order total (this includes payment
for the items, handling, freight and fee we charge for a wire
transfer). If you do not send the correct amount, we will not ship
out your order until we receive the full amount. If we have to
refund your monies back through a wire transfer, we will charge a
$35.00 return fee. If you place an order to be delivered to an
International Country or Canada, your shipping/handling cost will be
based on the weight and size of your package, and your order will
ship out by Postal Service (in some cases we will use UPS to ship
your package). The additional shipping amounts will not be
reflected on your original order when placed online (postage rates
shown on the online shopping cart are for U.S.A. physical addresses
within the 48 contiguous states only). Please note that we do not
make phone calls outside the U.S., so be sure to list a valid email
address, as we will email you with your new revised total with the
additional shipping/handling amount applied once you have completed
your order online. Please DO NOT list your credit card
information into our shopping cart, we
will not process international credit cards (we accept U.S. credit
cards only). Please
note that you may be required to pay duty, taxes, and customs fees
upon delivery of your package to you. We have no control over this,
we do not know what this amount will be, and it's the buyers
responsibility for those fees. Please note that ALL SALES are final
with international and Canada customers. If you do not notify us
that you are mailing your payment, and an item goes out of stock
before your payment is received, we will offer you another item at
equal or greater value, otherwise we will issue a store credit for a
future purchase. Orders shipped through the Post Office will ship
out after payment is received and payment has cleared (we hold
orders for 14 work days for payment to clear). Any Special order
drop ship items cannot be delivered outside of the 48 contiguous
states, APO/FPO or to P.O. Boxes, these items are much too large and
heavy to ship, sorry. International customers and Canada who
have read and agree to our policy, and would like to place an order,
you must complete an order online
and send it to us by clicking the "pay by mail" button on
the payments page of our shopping cart. We will send an email
within 24 hours with the revised shipping going to the country
requested. Once you receive the revised order from us, you may
request wire transfer information (there is an additional fee of
$15.00 to send a wire transfer), or please mail a copy of
your order along with your Money Order payment (U.S. funds
only) to:
Spectacular Toys
Attn: Order Dept.
21379 East Camina Plata
Queen Creek, AZ 85142
USA
If
you have any questions regarding shipping charges before you place
an order, you may contact us at 1(480)888-1715 or email us at
shippingquotes@spectaculartoys.com
.
*Some merchandise is not allowed to be shipped to International
countries or Canada due to licensing issues. If you have placed one
of these items on your order, we will remove this item and notify
you. |
|
|

|
Minimum
Order Policy:
Due
to the high cost of shipping and shipping supplies, there is a
minimum order of $10.00 (before freight charges). If you place an
order that is below the minimum dollar amount, we have the right to
cancel the order. We will notify you if we need to cancel the order.
We reserve the right to cancel or refuse any order at anytime.
Cancellations
& Refusals on Orders:
If
you cancel your order and your order has been processed, there will
be a 15% cancellation fee. If your order has shipped and you
refuse your package upon delivery, you will be charged the freight
costs incurred from the product(s) being shipped to you and the
freight costs incurred from the product(s) being shipped back to us,
and there will be a 15% restocking fee applied. |
|
|

|
Damaged/Defective/Incorrect
Merchandise:
We
are here to make your shopping experience as smooth as possible.
However, in the highly unlikely situation you receive your package
and merchandise is damaged, defective, or you have received
incorrect merchandise, please DO NOT send the
merchandise back to us without contacting us and speaking with one
of our staff members first. You must contact us within 48 hours
after receiving the package at 1(480)888-1715, and we resolve the
issue according to the situation. We will not be responsible for any
reports made to us after the specified time frame. The
Spectacular Toys store has no control over (nor are we responsible)
for defective or damaged merchandise caused by the manufacturer or
by the delivery service company (we are the Retailer only), so
please do not mail the defective or damaged merchandise back to our
store. In most cases on defective merchandise, the manufacturer will
pick this item up from your location and the manufacturer will
replace this item for you (if it's determined to be a manufacturer
defect). If the item was damaged during transit, the delivery
service company (company that made the delivery) will make
arrangements to pick the damaged item up from your location. Once
the damaged item has been inspected and approved by the delivery
service company, we will issue you a refund on the damaged item.
When contacting us about a product you received please have your
sales order number available, along with the date you placed the
order so that we can assist you in a timely matter.
*Important: We will not accept, and
we will refuse any merchandise returned to us without a return
authorization number.* |
|
|
|
|
Availability
Policy:
If
an item is not available we will notify you by E-Mail and/or by
telephone as soon as possible to let you know when the item will
become available.
Privacy
Policy:
We
value your privacy here at Spectacular Toys. Your personal
information is for the use of our staff only, and from time to time
we may notify you of special offers/sales from our company only that
may be of interest to you. Spectacular Toys will never sell your
personal information to anyone, so you can feel safe when doing
business with us at all times. |
|
|

|
Return
Policy:
Please
Read Carefully: Unopened merchandise may be returned within 30 days
from your original purchase date for a refund of your actual
purchase price only (actual purchase price does not include shipping
or merchandise that is sold with shipping included). If merchandise
is returned and shipping was included on that merchandise, the
shipping cost will be deducted off your actual purchase price. If
your original purchase qualified for a flat rate shipping offer, and
you return an item(s) that drops you below the flat rate shipping
offer, you will be responsible for the original shipping cost we
incurred to ship the merchandise to you on your order that received
flat rate shipping. A 15% restocking fee will apply on all
merchandise being returned, NO exceptions. You MUST
call us for a RA # before sending any merchandise back to
us. Once you receive an RA # you must return (ship back) the
merchandise within 4 days after receiving the RA# (postmark
date must be dated no later than 4 days of receiving RA #
or there will be an additional 10% fee charged to your return). The
RA # MUST also be visibly written on the outside of
the package being returned to us, and please include a copy of your
original receipt/invoice with all merchandise being
returned. We will refuse any box being returned to us without a
RA #, sorry. Any merchandise being returned to us must be in
the products original box and/or package, unopened, have original
tags still attached, and in resalable condition. Clothing may be
returned if they are in their original unopened package, have
original tags still attached, and are in unwashed/unused condition.
We DO NOT accept merchandise back that has been
opened, washed, or missing tags, or missing original
box/packaging, or that have been played with. Hats, socks,
lotions, candles, appliqués, special order items, drop ship items,
and clearance/closeout/retired items may not be returned, All Sales
Are Final on these items(NO exceptions). The buyer will be
responsible for all shipping charges when returning merchandise back
to us. Please securely pack the item and ship it back via UPS, US
Mail Parcel Post, or by Priority Mail. *For your safety, please
insure all merchandise being returned to us, and have a tracking
number for the package(s). We are not responsible for lost or
damaged items if you do not insure your package when shipping back
to us. To avoid returning merchandise to us, please contact us prior
to ordering if you have questions or concerns on any of our
products. Please note that All sales are final on hats, socks,
appliqués, drop ship items, special order items, lotions, candles
and clearance/closeout/retired merchandise, these items may not be
returned. All sales are final on International orders.
*Important:
Before shipping any merchandise back to us, you must contact us for
a Return Authorization Number (RA#), please call 1(480)888-1715. We will
not accept any merchandise returned to us without a return
authorization.*
SEND
RETURNS TO:
Spectacular
Toys
Attn: Returns Dept. RA# (your RA# will go here)
21379 East Camina Plata
Queen Creek, Az. 85142
USA
**
Please include a copy of your invoice and a detailed note stating
the reason for the return. you would like us to do: Issue a
refund, store credit, or to exchange the item. If you exchange the
item, your exchange will be subject to shipping costs when shipping
the new order out to you. |
|
 |
|
Clearance/Retired/Closeout
Item Policy:
All
sales are final on merchandise that has been placed on clearance,
closeout or retired status. In some cases some merchandise may have
a defect, and this may be the reason it has been placed on
clearance. Prior to ordering, if you have any questions regarding
merchandise placed on clearance, closeout or on retired status,
please contact us at 1(480)888-1715 during regular business hours
for further assistance since these items can not be returned to us.
Special
Order Item/Drop Ship Policy:
All
special order items must be paid for IN FULL in advance. If you
place an order for a special order item, please be sure that this
item is definitely what you want. We do not stock special order/drop
ship items, so you may not cancel, return, or exchange a special
order item once the order has been processed, sorry. If the special
order/drop ship item was damaged during shipping, please contact us
within 48 hours after receiving the package at 1(480)888-1715 for
further assistance.
*Please
note that special order drop ship items cannot be delivered outside
of the 48 contiguous states, these items are much too large and
heavy to ship, sorry. |
|
 |
RC2
Brands/Learning Curve Warranty:
All
Learning Curve products have a limited warranty. If for any reason
one of your Learning Curve products is defective, please contact
them at 1(800)704-8697. You may also click
here
to visit the Learning Curve website for more information on their
product warranty. We are always here to help, so if you have any
questions or need information regarding your product, you may
contact us at 1(480)888-1715.
Product
Image Detail & Designs Online:
Occasionally
manufacturers may make a cosmetic or design change without prior
notification, so product detail on an item you receive may vary
slightly from that pictured on our site. Prior to ordering if you
have any questions or concerns regarding any of our products we
sell, please contact us at 1(480)888-1715 and we will be happy
to assist you. |
|
|
Site
Security:
Security
and confidentiality is our top priority here at Spectacular Toys!
The security of your information, transactions, and money is the
core of our business! When you use your credit card to place an
order with us, your confidential information is encrypted
using Secure Sockets Layer protocol (SSL) with an encryption
key length at a minimum of 128-bits (the highest level commercially
available). Before you even register or login to our site, our
server checks that you're using an approved browser - one that uses
SSL 3.0 or higher. Once your information reaches us, it resides on a
server that is heavily guarded both physically and electronically.
Our servers sit behind an electronic firewall and are not directly
connected to the Internet, so your private information is available
only to authorized computers. This makes ordering with Spectacular
Toys secure so you can feel safe when placing an order
with us. If you have any questions or
concerns, you may contact us at customerservice@spectaculartoys.com
or you may call us at 1(480)888-1715 and we will be happy to assist
you. *Remember, we also accept phone orders, Money Orders, Wire
Transfers and Personal Checks (U.S. residents only) too! |
|
 |
Spectacular
Toys 2010 Holiday Schedule:
Our
Customer Service and Shipping Department Holiday Schedule is as
follows:
Memorial
Day (May 31st) - Closed
Independence Day (4th of July) - Closed
Labor Day (September 6th) - Closed
Columbus Day (October 11th) - Closed
Thanksgiving Day (and the 3 days following: Friday, Saturday &
Sunday) - Closed
Christmas Eve (December 24th) - we are open from 9am to 1pm Arizona
Time
Christmas Day (December 25th) - Closed
New Years Eve (December 31st) - we are open from 9am to 1pm Arizona
Time
New Years Day (January 1st) - Closed
Please note that when our customer service and shipping
department are closed, and you would like to place an order, you may
place an order through our online store 24 hours a day, 7 days a
week. You may also fax your order to us at 1(480)888-1715 -
fax line for orders only. |
|
|
 |
|
|
|
|
|

Home
/
Customer
Service
/
About
Us
/
Layaway
/ Links
We
are not responsible for any misprints or pricing errors. We will
contact you if this occurs.
Please contact Spectacular
Toys with questions or comments.
© Copyright 1998-Present Spectacular Toys. All rights reserved
worldwide.
All images and content listed here on the
Spectacular Toys website are the property of the Spectacular Toys
website. Use of any images or any other content from this website is
not allowed. Do not copy images, do not copy any content, and do not
hot link directly to the Spectacular Toys website, you do not have
permission. |
|