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| Customer
Service Spectacular Toys prides itself on its exceptional customer service. Please contact us with any questions or comments and we will be happy to assist you. You may also review our standard policies listed below by clicking on any of the links listed below to help familiarize yourself with our company. |
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| click on a link below to familiarize yourself with our company policies |
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| Shipping
Methods & Policies for our U.S. Customers: In most cases, we process and ship out orders within 1 to 2 business days (business days are Monday thru Friday only) once we have received your payment and payment has cleared on your order. Packages will ship out by regular mail/ground services. We will notify you if there is any delay in shipping out your order. We do have a special shipping schedule during the Christmas Holiday season. This information will be listed at the bottom of our home page during the holiday season time for your convenience. Please note that the Spectacular Toys store is located on the West Coast, so once your order ships, if you are located on the: West Coast, please allow 3 to 4 work days to receive your merchandise if shipped by UPS. Mid-West, please allow 4 to 5 work days to receive your merchandise if shipped by UPS. East Coast, please allow 5 to 6 work days to receive your merchandise if shipped by UPS. (West Coast, Mid-West, & East Coast - please allow 3 to 4 work days to receive your merchandise if mailed by USPS mail)  Click
this UPS Map to view a larger scale image of the UPS Map for
estimated transit times from the Spectacular Toys Store.Example of package transit time: East Coast orders that ship out on a Monday take 5 business days to arrive to its destination, so the package would be scheduled to arrive to its destination the following Monday (in some cases East Coast orders may take up to 6 business days to reach its destination). For our U.S. customers, we use UPS to make the majority of our deliveries for us, and in some cases we use the United States Post Office. UPS and the Post Office are very reliable, and you are able to track your package from our store to your home with the UPS or Post Office tracking system. We ask that you please supply us with a physical address to ship to, as in most cases we will use UPS to deliver our packages. UPS will ship to physical addresses only, and in most cases they are cheaper in shipping cost which in return helps us to keep our prices low. If you have only a Po Box for a shipping address, your package will ship out by the Post office. In some cases you may be required to pay additional shipping/handling charges when we have to ship using the Post Office (in some cases the Post Office can cost more to ship a package). We will notify you if additional shipping/handling charges are required. You will receive a UPS and/or USPS tracking number via email from one of the carriers once your package has shipped. Tracking
A Package by USPS Mail or UPS:
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| $.01 - $34.99...........$8.95 $35.00 - $78.99.......$9.95 $79.00 and up.........Free* |
| *'Free Shipping' Offer:
- We are offering 'FREE SHIPPING' on an order that is over $79.00
(before freight charges). This offer is good for a package shipped
by regular mail/ground service going to a physical address only
(no Po Boxes),
and within the 48 contiguous states only. On an order that is
below the special shipping offers, the shipping rates are listed
above (scroll slightly upward to view). The free shipping offer
excludes expedited/special shipping, oversized items (items that
require additional freight), excludes all orders that are
shipped outside the 48 contiguous states (including P.O. Boxes,
Alaska, Puerto Rico, US Territories, Hawaii, APO/FPO Military
addresses, and all International countries). If your destination is
outside the 48 contiguous states, and you do not qualify for the
free shipping offer, we will email you with your additional shipping
cost once your order has been placed. Once you receive an email from
us with the additional freight charge going to your location, you
must reply to our email and either agree to the freight charges or
request that your order be cancelled if you do not agree to the
freight charges. We will not process your order until you agree to
the additional freight charge going to your location. If you return
an item and you received the free shipping offer, please review our return
policy regarding the return on an item(s) that received
the free shipping offer. **If you have any questions regarding shipping charges before you place an order, you may contact us at 1(480)888-1715 or email us at shippingquotes@spectaculartoys.com . If you would like special shipping such as Overnight, 2nd or 3rd Day shipping please call us at 1(480)888-1715 or email us at shippingquotes@spectaculartoys.com so that we can calculate the correct shipping cost for your order. *Merchandise will not be shipped out until it's paid for in full, in advance* |
| International &
Canada Shipping & Payment Policy: All International Countries including Canada (Non-U.S. residents), please read carefully before placing an order with us.......Yes we currently ship to Canada and other International countries. **For our Canada residents, our online shopping cart will now accept Canada Credit Cards, or you may send us a Postal Money Order, or you may use Paypal - all payments must be in U.S. funds only. If you would like to use our Paypal system, please email us to request a Paypal Invoice. **International Customers (excluding Canada) Please DO NOT list your credit card information into our shopping cart, we will not process international credit cards (we currently accept U.S. & Canada credit cards only). All International countries must pay with a Money Order/Cashiers Check, or Wire Transfer in U.S. funds only. **If you place an order to be delivered to an International Country or Canada, your shipping/handling cost will be based on the weight and size of your package, and your order will ship out by Postal Service (in some cases we will use UPS to ship your package). The additional shipping charge to your country will not be reflected on your original order when placed online (postage rates shown in the online shopping cart are for our U.S.A. residents with a physical address shipping within the 48 contiguous states only). We do not make phone calls outside the U.S., so be sure to list a valid email address. We will send an email within 24 hours with your new revised total with the additional shipping/handling amount applied once you have completed your order online. You must pay for your entire order in full before any merchandise is shipped out to you. No shipments will be sent out without you paying the complete total and postage amount due. If you send a Wire Transfer it must be sent in U.S. dollars only. We charge a $15.00 fee for each wire transfer sent to us, which will be added to your order total. If your bank charges you a wire fee to send our company a wire transfer, DO NOT deduct that amount from the order total, we are not responsible for those fees. You must wire us the exact amount that we have requested on your order total (this includes payment for the items, handling, freight and fee we charge for a wire transfer). If you do not send the correct amount, we will not ship out your order until we receive the full amount. If we have to refund your monies back through a wire transfer, we will charge a $35.00 return fee. We will ship out your order once the Wire Transfer payment has posted to our account (Wire Transfers take approximately 72 hours to post). Money Order/Cashiers Check payments must be in U.S. funds only. We will hold an order for up to 14 work days for payment to clear, no exceptions. **You may be required to pay duty, taxes, and customs fees upon delivery of your package to you. We have no control over this, we do not know what this amount will be, and it's the buyers responsibility for those fees. ALL SALES are final with international and Canada customers, so if you do not notify us that you are mailing us your payment on your order, and an item goes out of stock before your payment is received, we will offer you another item at equal or greater value. We may also issue a store credit for a future purchase. Please note: Special order drop ship items cannot be delivered outside of the 48 contiguous states, APO/FPO or to P.O. Boxes, these items are much too large and heavy to ship, sorry. International customers and Canada who have read and agree to our policy, and would like to place an order, you must complete an order online and send it to us by clicking the "pay by mail" button on the payments page of our shopping cart (*Canada residents can use a credit card online for purchases). We will send an email within 24 hours with the revised shipping going to the country requested. If mailing us your payment, please mail a copy of your order along with your Money Order payment (U.S. funds only) to: Spectacular Toys Attn: Order Dept. 85 W. Combs Rd., Suite # 101-267 San Tan Valley, AZ 85140 USA If you have any questions regarding shipping charges before you place an order, you may contact us at 1(480)888-1715 or email us at shippingquotes@spectaculartoys.com . *Some merchandise is not allowed to be shipped to International countries or Canada due to licensing issues. If you have placed one of these items on your order, we will remove this item and notify you. |
| Minimum
Order Policy: Due to the high cost of shipping and shipping supplies, there is a minimum order of $15.00 (*before freight charges). If you place an order that is below the minimum dollar amount, we have the right to cancel the order. We will notify you if we need to cancel the order. We reserve the right to cancel or refuse any order at anytime. Cancellation/Refusal/UPS Returned Pkg to our Store (Pkg returned -customer not there to receive package): If you cancel your order and your order has been processed, there will be a 15% cancellation fee. If you cancel your order after you have already placed the order with a credit card online or by phone, PLEASE CALL US to cancel the order. DO NOT EMAIL US to cancel your order once it has already been placed. If your order has already shipped and you need to cancel, it will be treated as a return, and you must call for an RA#(Return Authorization Number). Please review our Return Policy for more information. If your order has shipped and you refuse your package upon delivery, you will be charged the freight costs incurred from the product(s) being shipped to you and the freight costs incurred from the product(s) being shipped back to us, and there will be a 15% restocking fee applied. If you list an address that is undeliverable (you have moved, etc.) or you are not at the address when UPS attempts to make the delivery of your package (UPS will attempt 3 times), UPS will return the package to our store. UPS will also charge a return package fee which you will be responsible to pay once we receive the returned package. We will treat this package as a return, and the fees will be charged as follows: We will issue a refund, minus all shipping fees we have incurred (shipping to the location and the shipping return to our store), plus an additional 15% re-stocking fee will be charged on all returned packages, no exceptions. |
| Package
Lost in Transit/Damaged/Defective/Incorrect
Merchandise: We are here to make your shopping experience as smooth as possible. However, in the highly unlikely situation you receive your package and merchandise is damaged, defective, or you have received incorrect merchandise, please DO NOT send the merchandise back to us without contacting us and speaking with one of our staff members first. You must contact us within 48 hours after receiving the package at 1(480)888-1715, and we resolve the issue according to the situation. We will not be responsible for any reports made to us after the specified time frame. The Spectacular Toys store has no control over (nor are we responsible) for defective or damaged merchandise caused by the manufacturer or by the carrier service company (we are the Retailer only), so please do not mail the defective or damaged merchandise back to our store, you must contact us first. In most cases on defective merchandise, the manufacturer will pick this item up from your location and the manufacturer will replace this item for you (if it's determined to be a manufacturer defect). If the item was damaged during transit, the carrier service company (company that made the delivery) will make arrangements to pick the damaged item up from your location. Once the damaged item has been inspected and approved by the carrier service company, we will issue you a refund on the damaged item. If you have not received your package and it has been lost in transit, please notify us and we will file a claim with the carrier company used to deliver your package. *If your item was lost or damaged in transit Please note - a UPS claim can take up to 10 business days to process, and a Post Office claim can take 30 to 45 business days to process once the claim has been filed (International claims can take 60 to 75 business days to process). Once we receive the claim monies from the carrier service, we will issue a refund, or re-send the merchandise (if item still available). Please understand that UPS, the Post Office and the Spectacular Toys store DO NOT have any control over weather conditions. If there has been recent weather conditions when your package was in route, the package delivery time may be affected. Sorry, you will not receive a refund on shipping because of weather conditions beyond our control. This includes all mail services (including regular mail service, priority mail, ground, expedited shipping - Overnight, 2Day, 3Day, etc.). You will not receive a shipping refund unless the package was damaged due to the weather conditions. If this is the case, please notify us immediately at 1(480)888-1715 so that we can file a claim with UPS, or one of our other mail carriers that was used to deliver the package. If you have any questions regarding the claim process, please feel free to contact us at 1(480)888-1715. When contacting us about a product you received please have your sales order number available, along with the date you placed the order so that we can assist you in a timely matter. *Important: We will not accept, and we will refuse any merchandise returned to us without a return authorization number.* |
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Availability
Policy: Privacy
Policy: |
| Return
Policy: Please Read Carefully: Unopened merchandise may be returned within 30 days from your original purchase date for a refund of your actual purchase price (actual purchase price does not include shipping or merchandise that is sold with shipping included). If merchandise is returned and shipping was included on that merchandise, the shipping cost will be deducted off your actual purchase price. If your original purchase qualified for a flat rate shipping offer/free shipping offer, and you return an item(s) that drops you below the flat rate shipping offer/free shipping offer, you will be responsible for the original shipping cost we incurred to ship the merchandise on the order that received flat rate shipping/free shipping. A 15% restocking fee will apply on all merchandise being returned, NO exceptions. You MUST call us for a RA # before sending any merchandise back to us. Once you receive an RA # you must return (ship back) the merchandise within 4 days after receiving the RA# (postmark date must be dated no later than 4 days of receiving RA # or there will be an additional 10% fee charged to your return). The RA # MUST also be visibly written on the outside of the package being returned to us, and please include a copy of your original receipt/invoice with all merchandise being returned. We will refuse any box being returned to us without a RA #, sorry. Any merchandise being returned to us must be in the products original box and/or package, unopened, have original tags still attached, and in resalable condition. Clothing may be returned if they are in their original unopened package, have original tags still attached, and are in unwashed/unused condition. We DO NOT accept merchandise back that has been opened, washed, or missing tags, or missing original box/packaging, or that have been played with. Hats, socks, lotions, candles, appliqués, special order items, drop ship items, and clearance/closeout/retired items may not be returned, All Sales Are Final on these items(NO exceptions). The buyer will be responsible for all shipping charges when returning merchandise back to us. Please securely pack the item and ship it back via UPS, US Mail Parcel Post, or by Priority Mail. *For your safety, please insure all merchandise being returned to us, and have a tracking number for the package(s). We are not responsible for lost or damaged items if you do not insure your package when shipping back to us. To avoid returning merchandise to us, please contact us prior to ordering if you have questions or concerns on any of our products. *Please note that All sales are final on hats, socks, appliqués, drop ship items, special order items, lotions, candles and clearance/closeout/retired merchandise, these items may not be returned. All sales are final on International orders. *Important: Before shipping any merchandise back to us, you must contact us for a Return Authorization Number (RA#), please call 1(480)888-1715. We will not accept any merchandise returned to us without a return authorization.* SEND
RETURNS TO: |
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Clearance/Retired/Closeout
Item Policy: Special
Order Item/Drop Ship Policy: *Please note that special order drop ship items cannot be delivered outside of the 48 contiguous states, these items are much too large and heavy to ship, sorry. |
| RC2
Brands/Learning Curve Warranty: All Learning Curve products have a limited warranty. If for any reason one of your Learning Curve products is defective, please contact them at 1(800)704-8697. You may also click here to visit the Learning Curve website for more information on their product warranty. We are always here to help, so if you have any questions or need information regarding your product, you may contact us at 1(480)888-1715. Product Image Detail & Design Information Online: Occasionally manufacturers may make a cosmetic or design change without prior notification, so product detail on an item you receive may vary slightly from that pictured on our site. Prior to ordering if you have any questions or concerns regarding any of our products we sell, please contact us at 1(480)888-1715 and we will be happy to assist you. Pricing & Promotional/Bonus Description Errors: If for some unlikely reason the price you see online is different that what is stated in the shopping cart, please notify us of this error so that we may correct it immediately. We have different Promotional/Bonus Deals going on all the time, and these offers will change from time to time. Usually if you see a Promotional/Bonus Deal, this offer will be listed in both the "product description" and in the product detail within the "shopping cart". When a product goes off the Promotional/Bonus Deal, in some instances the Promotional/Bonus Deal accidentally may not get deleted from the product description or from the shopping cart. If you do not see the Promotional/Bonus Deal listed in both areas (the product description & in the product detail within the shopping cart), most likely the Promotional/Bonus Deal has ended but mistakenly was not removed completely from either the product description or within the shopping cart. In the unlikely event this happens, and you do not see the promotional/bonus Deal in both the product description & in the shopping cart, please contact us prior to ordering to see if this offer is still available as we may still be able to honor the offer. However in some cases we may not due to price change, no longer available (etc). If you have any questions or concerns regarding any of our promotions, bonus deals, or products we sell, please contact us at 1(480)888-1715 and we will be happy to assist you. |
| Site
Security: Security and confidentiality is our top priority here at Spectacular Toys! The security of your information, transactions, and money is the core of our business! When you use your credit card to place an order with us, your confidential information is encrypted using Secure Sockets Layer protocol (SSL) with an encryption key length at a minimum of 128-bits (the highest level commercially available). Before you even register or login to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers. This makes ordering with Spectacular Toys secure so you can feel safe when placing an order with us. If you have any questions or concerns, you may contact us at customerservice@spectaculartoys.com or you may call us at 1(480)888-1715 and we will be happy to assist you. *Remember, we also accept phone orders, Money Orders, Wire Transfers and Personal Checks (personal checks from U.S. residents only). |
| Spectacular
Toys 2012 Holiday Schedule: Our Customer Service and Shipping Department Holiday Schedule is as follows: New Years Day 2012 (January 1st and 2 days following: Monday 2nd & Tuesday 3rd) - Closed Presidents Day (February 20th) - Closed Memorial Day (May 28th) - Closed Independence Day (4th of July) - Closed Labor Day (September 3rd) - Closed Columbus Day (October 8th) - Closed Veteran's Day (November 11th) - Closed Thanksgiving Day (November 22nd and 3 days following: Friday 23rd, Saturday 24th & Sunday 25th) - Closed Christmas Eve (December 24th) - we are open from 9am to 1pm Arizona Standard Time Christmas Day (December 25th and 3 days following: Wednesday 26th, Thursday 27th & Friday 28th) - Closed New Years Eve (December 31st) - we are open from 9am to 1pm Arizona Standard Time New Years Day 2013 (January 1st and 3 days following: Wednesday 2nd, Thursday 3rd & Friday 4th) - Closed Please note that when our customer service and shipping department are closed, and you would like to place an order, you may place an order through our online store 24 hours a day, 7 days a week. You may also fax your order to us at 1(480)888-1715. |
 Home / Customer Service / About Us / Layaway / Links We are not responsible for any misprints or pricing errors. We will contact you if this occurs. Please contact Spectacular Toys with questions or comments. © Copyright 1998-Present Spectacular Toys. All rights reserved worldwide. All images and content listed here on the Spectacular Toys website are the property of the Spectacular Toys website. Use of any images or any other content from this website is not allowed. Do not copy images, do not copy any content, and do not hot link directly to the Spectacular Toys website, you do not have permission. |